Kredit provides a simple and secure digital interface that lets you easily discuss and agree on repayment options for accounts that have gone to collections. The platform also enables you to make payments and track your progress as you pay off accounts.
Kredit's mission is to help you manage your debt while also discovering new products and services which can improve your financial situation and literacy.
Once you begin your journey with Kredit, you can be invited to use tools and services from the Kredit Marketplace that have been selected to improve your financial situation. If you decide to utilize a service, Kredit earns an affiliate fee from the organization offering it.
No, Kredit does not charge any fees to individuals.
Kredit enables you to dialogue with legitimate debt collectors within its network. If there is a debt collector that you need to talk to outside of Kredit's network, you can invite them to join.
An "in-network" debt collector has been vetted by Kredit and established on the platform enabling them to communicate with consumers and accept payment. "Out-of-network" debt collectors have not been verified yet or added to the platform.
No, engaging with a debt collector on the Kredit platform will not have negative effects on accounts. In fact, these conversations can lead to finding payment plans that can improve your financial situation.
Yes, all debt collectors accessible through Kredit have been verified and have the appropriate licenses from regulators to operate in each of the states supported by the platform.
No, registering for a Kredit account alone will have no direct benefit to your credit score. However, using the Kredit platform to negotiate payment plans, make payments and leverage available financial products and services may impact your credit score.
Yes, you can make payments to debt collectors through the Kredit platform.
Kredit focuses on making managing debts in collection simpler, because these accounts are often the most confusing and create the most stress for individuals.
No, debt collectors do not pay Kredit. When you utilize a service offered through the Kredit Marketplace an affiliate fee is paid by the provider to Kredit.
Kredit believes providing you all of your financial information in a single place will help you make better decisions for your financial well being.
No, in order to stay compliant with regulatory requirements Kredit can't provide financial advice. Our goal is to do everything we can to simplify managing debt so you can improve your financial situation.
Yes, the representatives you message through Kredit are debt collector employees. They are not employed by Kredit.
In order to resolve all debts in collections, we must first identify the accounts and the respective debt collectors assigned to them. Kredit allows you to access your credit report for free to start this process.
Yes, questions about the Kredit platform can be answered by using the "Support" button found on the bottom-right corner of every screen.
Kredit believes that providing education and transparency on how to manage debt will help you to make more informed and better decisions. This improves your financial well being.
You can access the platform through any smartphone, tablet, laptop or desktop with internet access.
Kredit does not require you to download any software. The platform can be accessed from any internet-connected device, desktop or mobile, by visiting www.trykredit.com.
Yes, all of the features can be accessed via a mobile device with subtle differences to website navigation.
Debt collectors may place links to the Kredit platform on their websites and in their letters, emails and texts to indicate they are part of Kredit's network. Providing you flexible ways to resolve accounts helps debt collectors accomplish their end goal of getting repaid.
Yes, once you sign up for your Kredit account you can go directly to www.trykredit.com. You don't need to visit individual debt collectors' websites.
The Kredit platform is currently only available in English. We're working on supporting additional languages.
You can view and edit your profile information by clicking on the icon featuring your initials at the top right of the web page.
You can set your preferences within the platform to tell debt collectors when and how you want to communicate with them. If you don't want to set these, you don't need to.
Yes, debt collectors can view and export the communication preferences you set within your Kredit account.
After you successfully resolve all of your accounts through Kredit, you can continue to use the platform to access your financial information or request that Kredit archive or delete your account.
Yes, If you no longer want your Kredit account simply email support@trykredit.com and request that your account be deleted.
No, once a Kredit account is deleted it cannot be recovered. Instead, you can request that your account be archived which let's Kredit reactivate it for you at a later date.
No, a debt collector can invite you to the Kredit platform, however it is up to you to start every conversation.
When you access Kredit through a link on a debt collector website, the account(s) with that firm must be resolved prior to messaging other debt collectors. Once your first payment has been made to the debt collector who invited you to Kredit, you will be able to address the balance of any other accounts on the Kredit platform.
Yes, debt collectors are notified via email when you add them to your list of relationships. This email lets them know that you are ready to begin a conversation about your accounts.
Kredit retains all communications indefinitely unless you specifically request that your account be deleted.
Yes, the Kredit platform enables both you and debt collectors to send documents to each other via encrypted file sharing.
You will receive notifications from Kredit to the email address or mobile phone number you provided when setting up your account.
Yes, if changes to your notification settings are desired please contact support@trykredit.com.
The Kredit platform accepts debit card, credit card and electronic funds-transfer (ACH) payments.
Yes, payments made through the Kredit platform are directed to the specified debt collector's account.
No, only you can set up a payment plan or make a payment.
Yes, you can set-up automatic and recurring or one-time payments to debt collectors.
Yes. You will receive notifications regarding upcoming recurring payments to the email address or mobile phone number provided during account setup.
Debt collectors have very specific rules about what type of payment plans they can accept, so Kredit requires them to initiate each payment plan proposal. If their offer doesn't meet your needs, you can make a counter offer with terms that you can afford. Of course, you can always freely chat with debt collectors about your specific circumstances and any unique considerations that you need to account for.
Yes, some debt collectors in Kredit's network can provide you relief on your debt, for example partial debt forgiveness or flexible payment options. Unfortunately, other debt collectors are not allowed to give you these options. You should always ask if flexible options are available.
Yes, your profile allows you to view all payments made through the platform.
Data within the Kredit platform is owned by you, the consumer. Data will not be provided to any debt collector or deleted from the platform unless you explicitly tell us to do so.
No, your contact information will only be provided to a debt collector if you explicit direct Kredit to share it.
Kredit uses bank-grade security measures to keep all of your information safe and secure. All financial data and communications within the Kredit platform is fully encrypted.
Kredit uses credit report data to identify all of your accounts in collections for you, and then lets you decide whether to reach out to each debt collector or not. This is the first step in finding a payment plan that works for you.
No, Kredit does not report any of your account information to the credit bureaus.
Kredit utilizes Plaid, a secure 3rd party service which allows you to connect your bank and credit card data to your Kredit account.
Account balances for your accounts in collections are kept in separate databases that each debt collector manages. Upon your request, Kredit can access these databases to import your balance directly from each "in-network" debt collector. If there are any databases we don't have access to, we'll transparently tell you that as well.
These documents govern all of your activity on the Kredit platform. They clearly lay out how you are allowed to use the platform and how Kredit is allowed to use your data to help you. They keep you safe and Kredit safe.
Debt collectors must agree to Kredit's Platform-as-a-Service and Data Use Agreements. These agreements govern each debt collector's interactions with you, and make sure they treat you fairly and only do and say things they're allowed to.
If you feel a debt collector is not honoring your communication preferences, please contact us at support@trykredit.com.
Kredit's Marketplace offers users products and services that are designed to improve their financial literacy and well-being. The purchase of these products and services can also earns a referral fee for Kredit. These affiliate fees enable Kredit to allow users to resolve their accounts in collections for free.
Kredit recommends financial products and services to users based on the information shared while setting up their account.
